Hamac Trading are a Trade only company and therefore do not deal with members of the public directly.
Please contact your retailer for further product information/ replacement parts.
If you do not have a local retailer, email sales@hamactrading.com for your nearest stockist.
All self-contained water features come in cardboard boxes with full colour photos and Aqua Creations markings. All markings are in cms & Kgs. Cartons all have product code and barcode labels (full barcode listings are available on request).
Massarelli’s products come in pallets with cardboard surrounds.
Products have a weather proof label with product code and barcode.
Aqua Creations carriage paid order value is £1000. Orders less than £1000 will be subject to a £60 carriage charge.
Minimum Massarelli’s UK stock order value is £1000. Massarelli’s products ordered from the USA minimum order value is £2000.
All orders should be e-mailed. Telephone confirmation is strongly advisable so we can confirm availability and delivery schedule of order. Any outstanding issues with spare parts required or returns should be raised at this time. Aqua Creations have the widest range of Polyresin Water Features in Europe in stock. We will be only too happy to suggest an alternative if an item is temporarily out of stock. Hamac stock a core range of Massarelli’s products in the UK in standard fixed colours. All of the Massarelli’s range can be ordered from the USA in various colours with a typical lead time of 12 weeks.
Deliveries will be fulfilled within approximately 5 working days subject to stock availability. An express 48-hour delivery is available subject to an additional charge. Occasionally, bookings may be subject to change due to unforeseen circumstances. Hamac Trading must be notified of all shortages within 48 hours from receipt of delivery. Any items which are out of stock will be placed on back order unless advised otherwise. Please notify us if access to site for a 40’ trailer unit is difficult or no forklift is available on site.
All new customers must complete our New Account Form in order to open a credit account. Hamac Trading reserves the right not to provide a credit account. Initial orders may require invoicing on a pro-forma basis subject to status and value of order.
All prices exclude VAT. Errors and Omissions are accepted.
Ex-Stock – Payment STRICTLY 30 days net from date of invoice for existing customers. See above for new customers.
Container orders – 30% deposit upon placing order and balance 7 days from date of invoice.
As a company we pride ourselves on the back up and follow up service we can offer should a problem arise with the goods we supply. However, in order for us to run this service effectively with maximum efficiency, we need you to follow the returns/fault procedure and conditions. Due to the nature of the product we supply all goods should be inspected before leaving your premises to the consumer. Many damage claims we receive are because the consumer has mishandled the product during transport or at a later date.
All goods should be returned complete with accessories in their original packaging. Any product which is uplifted for credit and not exchange will only be collected with the next carriage paid order. All replacement items will initially be invoiced and then credited when returns are received.
Returnable items:
- Any item that has been delivered damaged or is found to be damaged when removed from packaging.
- Any item that has developed a fault affecting its suitability as a water feature within 12 months of purchase.
Non-returnable items:
- Any product that develops a fault more than 12 months after purchase.
Non faulty items:
- Items damaged by customer misuse or freak weather conditions including wind and frost damage. All Water Features must be stored inside during winter months.
- Any product that you have dispatched to your customer by carrier service and subsequently returned to you damaged.
- Items which have been used for display purposes.
- Items with minor cosmetic damage.
- Products with LED Lights where 50% or more are still working.
- We have spare parts in stock. To ensure good customer relations we can provide you with specific parts i.e., pumps, transformers, spare lights, touch up kits etc. However, this will be subject to availability and discretion.
- Resin products can very occasionally lose a little paint, this is a defect in the curing process which is impossible to detect during manufacture. This will in no way affect the operation of the water feature. We require an e-mailed photo of these items to assess the extent of any problem and suggest a suitable remedy or part credit.
- You can notify us of a return either by e-mail or by telephone
- We will ask you to fill in a RFA form (return/faulty credit form)
- Within 3 working days of receipt of this form you will receive a unique reference number and a decision on how we will proceed with the fault/return. (No returns/faults credits will be processed without this reference number)
- The item, in-season, will be replaced when you take your next delivery (in an emergency we may be able to do this before delivery, if we are in the area or A.S.A.P),
- In many cases it may just be a part that needs replacing. We will send out the part requested by Carrier and, providing it is in stock, this should be with you or direct to your customer within 5 working days. We will not credit or replace products that have faulty pumps or electrics. Parts will be replaced only. In these cases, we reserve the right to charge for customer misuse.
- Cosmetic problems can be rectified usually with a suitable credit that can be passed onto your customer. In the case of Massarelli’s cast stone products we can supply a touch up kit.
We are a Trade Only company and do not sell to the general public.
The majority of our Display products are made from durable fiberglass, some of our items especially the larger Photo Opportunities, Seats and props for hanging have been made with steel reinforcements for extra strength and support.
We also use materials such as fabric and leather to decorate certain products such as thrones, please refer back to the individual product description for specific details.
We have a select range of metal products, these are lightweight and suitable for indoor use only.
All of our products are hand-crafted, Once the product has been designed, a mould is cast using a fiberglass mixture. Once hardened, it is released from the mould to be smoothed and highlight the details of the product. The product is then hand painted and stored until the drying process is complete.
Yes, our fiberglass products are designed for both indoor and outdoor venues.
We do however have products with upholstery that are suitable for indoor / sheltered areas only, see product description for specific details.
Metal and Animated products are suitable for indoor / sheltered areas only due to the materials they are made with.
Once you have finalised your order and make payment, it will be ready for shipping within 3-5 business days depending on availability. In case the items are pre-ordered you will receive an email with the final details. XL orders may take 5-10 working days during peak seasons.
As our products are large fiberglass props, we send all orders out on a pallet.
Standard pallet orders are delivered within 3-5 working days from receipt of payment.
Oversized pallet deliveries can take up to 10 working days during seasonal periods.
Special order typical lead time from date of order will be approx. 12 weeks.
We offer a 2-day service on standard pallet deliveries for an additional £10.
All Display orders are subject to a delivery charge.
This is calculated by the postcode charge and the number of pallets your order is being delivered over.
Hamac deliver within the UK and Ireland.
All deliveries will require a signature to accept delivery.
Over-sized products will be delivered on an Arctic lorry, please notify us if access to site for a 40’ trailer unit is difficult or no forklift is available on site.
Hamac will be on touch to let you know when your delivery is being dispatched and give you a date for delivery.
Hamac must be notified of any shortages / damages within 48 hours from receipt of delivery.
We use a 2-component urethane paint. This type of paint can be found in most hobby shops to do small repairs. All fiberglass product can be easily repaired if a slight damage occurs over time, we would suggest using car body repair paste and then touch up with the recommended paint.
A showroom visit is highly recommended, not only do you get to see our full range of products in person you will also be treated to a fully themed 20,000 sq. Ft area with over 1,000 products on display.
All areas are fully themed and a must visit for customers who are serious about creating an impact. We are continuously sourcing and adding new products to our range which can be seen first-hand in our showrooms.
We are situated in Northern Ireland’s countryside, less than a 30-minute drive from either Belfast International or City airport. Contact the office to arrange your showroom appointment.
Hamac Displays pricing is available upon request via the Hamac Office on 028 2583 1201 or email on sales@hamactrading.com
Hamac Trading are the Exclusive distributors of Hansa Retail and Display in the UK, Ireland and the Middle East.
Contact the Hamac office direct on 028 2583 1201 or sales@hamactrading.com
Hansa Creation is a premium brand with Premier stockist. Hamac reserve the right to decide if an account is opened or not.
All account opening forms must be accompanied by a photo of the outside and inside of outlet. Also, a photo of the area where Hansa is being displayed, with notes on size, shelving, other similar products stocked.
The Minimum order Value for a Hansa Retail order is £500 excluding VAT
There is no minimum order value for Hansa Display, each display order will be subject to a delivery charge.
There is no minimum order quantity per item, you can order quantities of one or one hundred per line.
Hansa offer the Best Quality and Detail on the Market. Hand Crafted and carefully designed to educate and inspire creative play for collectors of all ages. Every animal is anatomically scaled ranging from a small Vole to a 5m tall Giraffe. Every animal is Hand Crafted, Sculpted, Stitched and Painted.
Hansa Creation create the World’s Most Realistic Plush Animal Productions. Producing over 7,000 products with over 500 lines carefully selected for our UK, Irish and Middle East Stockists.
Hamac have exclusive display stands, point of sale, Hansa signage and other visual aids available to enhance your retail or display area contact the office direct for further information.
Hamac Trading have a range of small retail soft life like teddies, animal seats and puppets available for retail outlets. As well as a range of life-sized plush animals and animated Display products.
Catch your customers attention with our moving, signing, talking animals available to personalise to suit your business.
The materials are carefully designed and tested to comply with every safety standard around the world.
Every soft toy is filled with fibre made from recycled PE bottles to help conserve and protect of natural resources.
To clean product, use soft cloth and warm water to remove dirt, leave to dry then brush gently.
Hansa Creation plush products are only suitable of indoor displays / events due to the materials they are made of.
Hamac have an extensive song list available for single, duet and multi-channel products contact the office for the playlist or for requests for particular songs.
Hamac have access to a professional voiceover technician who can record and edit your script / sketch you have created. We also have a video tutorial available showing you how you can do it yourself.
Hansa Creation pricing is available upon request via the Hamac Office on 028 2583 1201 or email on sales@hamactrading.com
We send all orders out on a pallet.
Standard pallet orders are delivered within 3-5 working days from receipt of payment.
Oversized pallet deliveries can take up to 10 working days during seasonal periods.
Special order typical lead time from date of order will be approx. 12 weeks.
We offer a 2-day service on standard pallet deliveries for an additional £10.
All deliveries will require a signature to accept delivery.
Over-sized products will be delivered on an Arctic lorry, please notify us if access to site for a 40’ trailer unit is difficult or no forklift is available on site.
Hamac will be on touch to let you know when your delivery is being dispatched and give you a date for delivery.
Hamac must be notified of any shortages / damages within 48 hours from receipt of delivery.
Hamac Trading are proud to be the Exclusive distributor of Creation Group products in the UK and Ireland.
Hamac have carefully selected a number of lines to hold stock of for their UK range. However, Creation Group have an extensive range of seasonal and non-seasonal animatronic scene available via special orders throughout the year. Contact the Hamac office for further information.
Creation Group products are designed and handcrafted in Creation Groups headquarters based in Denmark. All products are made from high quality components and have a long-life span.
Hamac hold a range of stock in the UK all year round. In stock products can be delivered to you with in 3-5 working days. Special order items coming from Denmark may have 2–3-week delivery time scale during peak season.
Hamac have a Creation Group showroom open all year round for visit, we would highly recommend arranging a visit to our showroom experience.
Creation Group orders are on a proforma basis, therefore we will require payment before dispatch. Special order items may require a deposit.
Our Guarantee covers all evident defects in workmanship and defects in materials. Within the first year, Creation Group A/S will cover all expenses for the repair, including the arrangement and freight charges.
All Creation Group product have low power consumption, low noise levels and a long-life span.
Creation Group pricing is available upon request via the Hamac Office on 028 2583 1201 or email on sales@hamactrading.com
We send all orders out on a pallet.
Standard pallet orders are delivered within 3-5 working days from receipt of payment.
Oversized pallet deliveries can take up to 10 working days during seasonal periods.
Special order typical lead time from date of order will be approx. 12 weeks.
We offer a 2-day service on standard pallet deliveries for an additional £10.
All Creation Group orders are subject to a delivery charge.
This is calculated by the postcode charge and the number of pallets your order is being delivered over.
Hamac deliver within the UK and Ireland.
All deliveries will require a signature to accept delivery.
Over-sized products will be delivered on an Arctic lorry, please notify us if access to site for a 40’ trailer unit is difficult or no forklift is available on site.
Hamac will be on touch to let you know when your delivery is being dispatched and give you a date for delivery.
Hamac must be notified of any shortages / damages within 48 hours from receipt of delivery.
Hamac Trading are the exclusive distributors for InLiteFi products in the UK and Ireland.
InLiteFi are unique in manufacturing products with a combination of Fiberglass Resin, Aluminium and all coated and finished with some of the best LEDs in the market.
This is the beauty and our most proud achievement, which is the combination in materials that not only give you the possibility to have the products both in and outdoor, but also keeps the great appearance weather it’s inside or outside day or night.
Once you have finalised your order and make payment, it will be ready for shipping within 3-5 business days depending on availability. In case the items are pre-ordered you will receive an email with the final details. XL orders may take 5-10 working days during peak seasons.
All InLiteFi orders are on a proforma basis, therefore we will require payment before we will dispatch your order. Special order items will require a 50% deposit.
InLiteFi pricing are available upon request via the Hamac Office on 028 2583 1201 or email on sales@hamactrading.com
Hamac Trading have a InLiteFi showroom which is a must see to appreciate this type of product. Contact the Hamac office to arrange your showroom visit today.
As our products are large fiberglass props, we send all orders out on a pallet.
Standard pallet orders are delivered within 3-5 working days from receipt of payment.
Oversized pallet deliveries can take up to 10 working days during seasonal periods.
Special order typical lead time from date of order will be approx. 12 weeks.
We offer a 2-day service on standard pallet deliveries for an additional £10.
All Display orders are subject to a delivery charge.
This is calculated by the postcode charge and the number of pallets your order is being delivered over.
Hamac deliver within the UK and Ireland.
All deliveries will require a signature to accept delivery.
Over-sized products will be delivered on an Arctic lorry, please notify us if access to site for a 40’ trailer unit is difficult or no forklift is available on site.
Hamac will be on touch to let you know when your delivery is being dispatched and give you a date for delivery.
Hamac must be notified of any shortages / damages within 48 hours from receipt of delivery.