Delivery of in stock products on a standard pallet can take 3-5 working days from receipt of payment.
Over-sized orders can take up to 10 working days to deliver.
Special order typical lead time from date of order will be approx. 12 weeks.
Hamac Trading must be notified of all shortages / damages within 48 hours from receipt of delivery.
Over-sized products will be delivered on an Arctic lorry, please notify us if access to site for a 40’ trailer unit is difficult or no forklift is available on site.
Returns / Faults
As a company we pride ourselves on the back up and follow up service we can offer should a problem arise with the goods we supply. However, in order for us to run this service effectively with maximum efficiency, we need you to follow the returns/fault procedure and conditions. Due to the nature of the product we supply all goods should be inspected when the delivery arrives on site. Any damages / shortages should be reported within 48 hours.
Conditions for up-lifting returnable products
All goods should be returned complete with accessories in their original packaging. Any product which is uplifted for credit and not exchange will only be collected with the next carriage paid order. All replacement items will initially be invoiced and then credited when returns are received.
- Any item that has been delivered damaged or is found to be damaged when removed from packaging.
Non faulty items
- Items damaged by customer misuse or freak weather conditions including wind and frost damage. All Display Creation products must be stored inside during winter months.
- Any product that you have dispatched to your customer by carrier service and subsequently returned to you damaged.
- Items with minor cosmetic damage.
We will not accept any returns which have been purchased on a direct container basis, unless it is clear that there is a consistent manufacturing fault.